Arla bolsters online strategy with new Head of E-commerce & Digital

Arla bolsters online strategy with new Head of E-commerce & Digital

Arla Foods UK, the country’s leading dairy cooperative, has appointed Steve Millard as its new Head of E-commerce & Digital. The newly created role forms part of Arla’s wider ambitions to increase the proportion of its online sales in the UK to 20% by 2025, as more shoppers than ever turn to digital retailers to purchase their household groceries.

Arla Foods UK, the country’s leading dairy cooperative, has appointed Steve Millard as its new Head of E-commerce & Digital.

The newly created role forms part of Arla’s wider ambitions to increase the proportion of its online sales in the UK to 20% by 2025, as more shoppers than ever turn to digital retailers to purchase their household groceries.

Mr Millard will lead the digital offer of Arla’s sales and marketing teams, engaging with major online retail outlets to increase the presence of its dairy products. This will include online-only retailers, as well as traditional high-street outlets and supermarkets.

The new post will also play a key role in meeting Arla’s target to spend 25% of its marketing across a range of online retail and social channels by the end of the decade.

This forms part of Arla’s Strategy 2020 corporate vision, which aims to add value to its farmer owners’ milk through increasing sales of branded products such as Lurpak, Castello and the Arla brand and by changing the way it does business.

Mr Millard joins Arla from Jacobs Douwe Egberts, having previously worked at Burtons Biscuit Company, Tesco.com and Dunnhumby.

Steve Millard, Head of E-commerce & Digital at Arla Foods UK, said:

“The creation of a new digital and e-commerce team shows that Arla has a firm grasp of the challenges facing the dairy retail sector and I am excited to take on the role. Online frequency of purchase and shorter shelf life of dairy products have historically influenced a slower uptake in dairy’s shift to e-commerce compared with other food and drink products.

“As consumers turn to an increasingly sophisticated online market place, it is important that companies continue to prepare for an ever-changing – and often unpredictable – new way of doing business. I’ll be doing this for Arla by increasing the visibility of its products online, integrating and driving digital understanding and ways of working within the organisation.”


Arla Foods is a global dairy cooperative owned by 12,000 dairy farmers, circa 2,500 of whom are British.

Dating back to 1881, Arla’s purpose is to secure the highest value for its farmers’ milk, while creating opportunities for their growth. With production facilities in 11 countries and sales offices in a further 30, Arla is the world’s fifth largest dairy company and largest supplier of organic dairy products. Arla has a total of more than 18,000 colleagues and its products are sold under the well-known brands Arla®, Lurpak® and Castello® in more than 100 countries.

Arla Foods UK is the largest dairy company in the country and is home to leading dairy brands Anchor, Cravendale, and Lactofree with a turnover of €2.9 billion. As well as being a leading supplier of fresh milk, and number one in butter, spreads and cream, Arla is the UK’s largest cheese manufacturer. It has also built the world’s largest fresh milk facility located at Aylesbury and has plans for it to be the first zero carbon site of its kind. The UK business has a team of approximately 3,500 colleagues located at its dairies, distribution centres and head office.

Contact Information

Flic Callaghan

07966136112

felicity.callaghan@arlafoods.com